SUPREME Shoulder Bags Neck pouch

Shipping & Delivery

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Standard Shipping Take 10-15days
Expedited Shipping Take 5-7days
Expedited Shipping For Clothing Take 5-7days
(Pay Expedited Shipping Charge When Chekout)

SHOES SHIPPING
Expedited Shipping For Shoes Take 7-9days
Each pair of shoes in an order needs to be individually packaged for shipping. If you need fast delivery, please select expedited shipping in the product properties.

Our need 2-3 days to prepare the goods in your order
After delivery, tracking information will be sent to you via email and SMS.

USA, Australia & Canada:
Free Shipping 10-15 Business Days

Europe & New Zealand:
Free Shipping 10-25 Business Days

Japan, South Korea, Hong Kong & Macau:
Free Shipping 8-15 Business Days

Rest of the World:
Free Shipping 15-35 Business Days

Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays which is unfortunately not under our control.

TRACKING:
You will receive tracking information 3 to 8 days from the date of purchase. If you have not received any tracking information after 8 days, please notify us via

Email: INFO@bisicool.com

Refunds & Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please request a refund or an exchange by contacting us via email (info@bisicool.com) within 30 days of the delivery of your product. If the return is a result of our error (you received an incorrect or defective item, etc.) we will also refund the shipping costs of returning the item.

BISICOOL reserves the right to refuse a refund or exchange if the item in consideration is deemed by us to be damaged by the buyer. Please check out our FAQ page for helpful answers to further questions you may have.